Shipping & Returns

SHIPPING

Items from our Signature Rugs Collection that are ordered through our webshop are shipped free of charge anywhere to Western European Mainland. Customized rugs, broadloom and carpet tiles are delivered under inco terms Ex Works. We can arrange shipping on your behalf at a shipping cost which will be determined based on actual cost.

RETURNS

Items from our Signature Rugs Collection that are ordered through our website can be cancelled until 14 days (a fortnight) after delivery of the carpet without any reason (hereafter: right to repeal). Using your right to repeal for a carpet that has already been delivered at the indicated address, you must return the carpet  without any delay. We request you to return the carpet –if possible-  in its original packaging. When you wish to use your right to repeal, you can do so by sending us your decision by e-mail to sales@moooicarpets.com.

Please do NOT return the carpet to your local dealer. After having used your right to repeal, the amount received by MCI-Carpets shall be repaid to you within 14 days  but not before MCI-Carpets did receive the returned carpet in good condition. When you have paid by credit card, the amount received (under deduction of credit card charges) shall be returned via your credit card company. Return costs are at your charge.

Important:

A carpet is NOT a small  ‘day-to-day ‘ item. The cost of returning a carpet can  be quite considerable. Return costs depend on the size of the carpet. Within the Netherlands the costs are about 100,00 euro excluding VAT. Returning a carpet from any other EU country to the Netherlands may cost up to 500,00 euro (excluding VAT) . Returning a carpet from outside the EU  may even cause extra charges for customs clearance fees. Returning a carpet is  at your risk; you have to insure the transport risks; insurance should cover the real value of the carpet.

NON-RETURNABLE

Customized rugs, broadloom and carpet tiles are excluded from the right to repeal and may not be returned.